← Rumpelstiltskin AI
PAYMENTS AND CREDITS
Refund policy
Credit restoration and cash refund rules for Rumpelstiltskin AI.
Current support channel
support@rumpelstiltskindancevideo.com
Operator: Hou Yudong
Operator location: China
Internal credit restoration
An accepted dance request reserves 60 internal credits. A confirmed technical generation failure or provider rejection restores those credits once. An uncertain provider submission remains pending for reconciliation, so it is not automatically charged again or treated as failed.
Cash refunds
Cash refund requests follow applicable mandatory rights and the checkout terms shown before payment. Contact support with the order reference. A completed cash refund removes the related internal credits and can create a negative balance when they have already been spent.